Frequently Asked Questions

Rainbow Club's Frequently Asked Questions

What is considered a suitable swatch? Can I send material or cotton reels?

A. We will accept both cotton reels and material as swatches, as well as garments such as fascinators, hats, dresses, belts, dress straps, sashes and even shoes, so long as the garment is made of a fabric material and NOT made from paper, plastic or leather etc. Fabric buttons are also acceptable so long as the button is large enough. The requirement size of a material swatch provided should be at least 5 cm x 5 cm, if sending in a two tone/shot fabric, please specify which colour you wish the shoes or handbag to be dyed to.

How can I order a pair of shoes, a veil or headdress from Rainbow Club?

To order a Rainbow Club product you will need to visit a stockist near to you, click on ‘Stockists’ and type in your location or postcode to find your local store.

What does ‘Bliss’ mean?

Bliss means extreme comfort. Developed with Rainbow Club’s unique breathable skin fit padded lining and extra spongy latex under foot make this collection ‘probably the most comfortable occasion shoes in the world!’

I love some of your veils however I require them in a different length than stated – is this something you can make specially for me?

Rainbow Club have a sister company called Joyce Jackson, Joyce Jackson are quite simply the best makers of hand crafted bridal veils in the UK! They are able to make any of our veils in a variety of different lengths, to find your nearest Joyce Jackson stockist please click on ‘Stockists’.

Can you re-dye shoes to the same colour after wearing?

Unfortunately we cannot offer this service. If we were to try and dye to the same colour over the top of your already dyed shoes, it would layer up to be a darker colour. Also if there are watermarks or scuff marks, they will still show through unless you dye to the darkest scuff or part of the watermark. In order to achieve a good result, we only really recommend re-dyeing if you are intending to dye to dark navy, dark brown or black. Remember you cannot re-dye shoes or handbags if they have been spray protected. The chemicals act as a barrier to our water based dyes.

How long does the Colour Studio's dyeing service take?

Standard service is up to 10 working days, Gold service is up to 5 working days and Platinum service is 2 working days. Please note these timings are from the day after receipt of order to day of dispatch, this is because of the varying times deliveries are received during an average working day from couriers and Royal Mail. All are based on working days (Monday - Friday).

How can I order a pair of shoes, a veil or headdress from Rainbow Club?

To order a Rainbow Club product you will need to visit a stockist near to you, click on ‘Stockists’ and type in your location or postcode to find your local store.

What is the ‘Special Gift to You’ promotion you are running?

Choose from our selection of 10 seasonal colours and have your award winning shoes hand coloured for free! It’s our way of adding some colour to your special occasion and a big thank you for choosing Rainbow Club (please take note that this promotion only applies to Rainbow Club and Couture shoes). To have your shoes hand coloured to one of our top 10 colours please either visit a stockist or visit the following link.

http://www.rainbowclub.co.uk/specialgift

How can I get hold of a Rainbow Club catalogue?

To receive a Rainbow Club catalogue please click on the below link.

http://www.rainbowclub.co.uk/order-catalogue

I’m newly engaged and don’t know where to start with wedding plans – can you help?

We can help! We have created a downloadable Wedding checklist, this features everything you need to know about organising your big day!

http://www.rainbowclub.co.uk/about-us/wedding-checklist