TERMS AND CONDITIONS FOR DELIVERY OF GOODS
We are so pleased Rainbow Club is loved all over the world, and we try to deliver to as many countries as possible as quickly as possible so you can enjoy your gorgeous shoes and accessories.
The table below is a quick overview of our delivery policy, followed by more information of everything you need to know about your delivery or return.
|Delivery Type||Delivery Charge||How Long It Takes (order > delivery)|
|Free UK Delivery (orders over £150)||Free||3 - 5 working days|
|Standard UK Delivery||£4.25||3 - 5 working days|
|Express UK Delivery||£7.25||1 - 2 working days|
|Ireland & Channel Islands||Determined at checkout||Up to 7 working days|
|Australia & US||Determined at checkout||Up to 10 working days|
All goods are shipped from our warehouse in Exeter, Devon (United Kingdom) and any returns will need to be sent back to this same location.
UK CHRISTMAS 2023 DELIVERY AND RETURNS
To ensure you get your products in time for Christmas, please order your items before Monday 18th December to guarantee delivery. We are unable to guarantee any orders placed on or after Monday the 18th December will be with you in time. Highlands and Islands should ensure order at least a week before that to ensure delivery.
Our return period will be extended during the Christmas period for any items purchased from the 1st December. For these goods, returns will be accepted through to the 31st January 2024.
UK ORDERS (INCLUDING ISLE OF MAN & NORTHERN IRELAND)
Free Standard Shipping on orders over £150
Delivery is by standard courier during normal business hours, Monday to Friday (excluding Public Holidays) and delivered within approximately 3 - 5 working days but can take up to 7 during peak periods. Rainbow Club endeavours to dispatch all orders received before 12pm GMT on the same day. Orders received after 12pm GMT will be dispatched the next business day.
If you choose the Express Delivery option and place your order before 12pm Monday to Thursday (excluding Public Holidays), orders will be delivered on a Next Day Service. Any orders placed before 12pm on Friday will be delivered on the following Monday and any orders placed after this and over the weekend shall be dispatched on the Monday for a Tuesday delivery.
Taxes & Duties
Taxes and duties are applicable depending on your shipping destination and the customer shall be liable for paying all duties & taxes on the shipment.
Some countries are excluded because a thorough distribution network already exists locally. If you have not been directed to the website of a local distributor, our dedicated customer services team will be happy to provide you with contact details for your local supplier of our Rainbow Club collections. Telephone no: ++44 1392 207030 / email@example.com.
Please also note that we currently do not ship to PO Boxes
Ireland (including Channel Islands), Australia & US: When you are shopping on rainbowclub.co.uk you can select from the flag at the top of the screen to choose your preferred shipping location. This will adjust all on site pricing to your chosen currency. Then when you decide to checkout you will be redirected through to our international checkout. Your order will go through our third-party partner and you will see that your payment method is charged by **Global-e/Chatham**.
i. Although it is our goal to deliver within the above mentioned lead times, delivery dates are not guaranteed as shipments are handled by third parties.
ii. Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorization.
iii. Orders will be processed in accordance with the Terms and Conditions of Sale.
iv. We are unable to redirect orders once your order has been placed.
v. The recipient may have to pay local taxes or other charges/import duties.
REMOTE AREA SHIPPING TIMES
Some areas in the UK may take a little longer to deliver to. These vary by carrier and are broken down below:
Please allow an extra 4-5 working days for the below areas:
- Outer Hebrides
- Isle of Man
- Inverness (Highlands)
- Isles of Scilly
- Shetland Islands
Please allow 1 extra working day for:
- Channel Isles (Jersey & Guernsey)
- Isle of Man
- Isle of Wight
Please allow 5 extra working days for:
- Aberdeen (Shetland)
- Channel Isles (Sark)
For Truro, Scilly Isles, please allow 6 extra working days, and for Channel Isles, Alderney, please allow 7 extra working days.
For full details on remote shipping areas for YODEL visit: https://www.yodel.co.uk/remote-areas-and-transit-times
To return goods for a refund or an exchange, please note the following:
Returns will be accepted within 28 days of receipt of your order.
We will then refund your purchase within 14 working days of receiving the returned goods or proof that the order has been returned.
Unfortunately for overseas (non-UK) orders we are unable to perform a size exchange. The shoes will need to be returned and then re-ordered due to issues with cross-border shipping and duties.
Any items returned to us must be in their original sold condition and where possible in their original packaging with all tags attached. If they are not, we may be unable to accept them and offer a refund. All our dyeing services are custom hand dyed to order and are therefore non refundable. This includes dyed shoes, dyed bags, dyed shoe clips and dyed swatch samples.
Please complete the returns form which will have been emailed to you, or include a cover note and return to:
Rainbow Club Returns Department
3 Hennock Court
Hennock Road East
We cannot accept liability for any returns lost or damaged in transit, therefore we strongly recommend that when returning items, a recorded delivery service is used at all times and that you please retain your proof of posting.
Please note we do not offer free returns. If your exchange request is urgent, we would recommend that you return the original order to us for refund, and place and pay for a new order on the website. This will ensure the quickest exchange time both within the UK and overseas.
We reserve the right to refund only the cost of the goods and not the shipping charge.
We recommend the following courier options for returning goods:
Return to Yodel Store
For a low cost return you can return your goods via Yodel - please click here to create your returns label, then drop your parcel at the nearest participating collection point and obtain a proof of postage. Please include the completed Rainbow Club returns form or cover note so we know the reason for return, your name and contact details.
Please note that we cannot accept responsibility for goods lost in transit, so please do obtain a proof of postage. Parcels typically take 3-5 working days to arrive and refunds and exchanges will be processed within 7 working days of us receiving your return, at which point a confirmation email will be sent.
For this service, parcels must not weigh more than 10 kilograms nor exceed dimensions of 50cm x 50cm x 60cm
Goods can also be returned via Royal Mail or your preferred courier.
If in the unlikely event your item is faulty, please email our customer service team at firstname.lastname@example.org. Please return the item clearly stating the fault and include proof of purchase. We will endeavour to replace your item but if unable to do so, we may offer an alternative or a refund if the item is found to be faulty.
Once the refund has been processed it can take 10+ days to appear on your bank statement. The normal time frame is 3-5 working days however if after 10 days there is still no refund please contact your bank for further information.
Customer Services - We Can Help You With Your Return
Email us: email@example.com
Call us: +44 (0)1392 207030
Write to us: Rainbow Club Customer Services, 3 Hennock Court, Hennock Road, Marsh Barton Industrial Estate, Exeter, Devon, EX2 8RU, UK.