Delivery Policy

TERMS AND CONDITIONS FOR DELIVERY OF GOODS

We are so pleased Rainbow Club is loved all over the world, and we try to deliver to as many countries as possible as quickly as possible so you can enjoy your gorgeous shoes and accessories.

The table below is a quick overview of our delivery policy, followed by more information of everything you need to know about your delivery or return. Please note due to the current government mandated restrictions, it might take a little longer to receive your items. We've updated our delivery timescales; as detailed below

Delivery Type No. of Items Delivery Charge How Long It Takes (order > delivery)
Standard UK Delivery Up to 4 items Free Up to 7 working days
Standard UK Delivery 5 Items or more £7.25 Up to 7 working days
Europe & Channel Islands Any £12.50 Up to 7 working days
Rest of the World Up to 2 items £25 Up to 10 working days

All goods are shipped from our warehouse in Exeter, Devon (United Kingdom) and any returns will need to be sent back to this same location.

UK ORDERS (INCLUDING ISLE OF MAN & NORTHERN IRELAND)

Free Standard Shipping up to 4 items; 5 items or more will need to be sent on an Express Shipping option at a cost of £7.25.

Delivery is by standard courier during normal business hours, Monday to Friday (excluding Public Holidays) and delivered within approximately 2-3 working days but can take up to 7 during peak periods. Rainbow Club endeauvours to dispatch all orders received before 1pm GMT on the same day. Orders received after 1pm GMT will be dispatched the next business day.

If you choose the Express Delivery option and place your order before 1pm Monday to Thursday (excluding Public Holidays), orders will be delivered on a Next Day Service. Any orders placed before 1pm on Friday will be delivered on the following Monday and any orders placed after this and over the weekend shall be dispatched on the Monday for a Tuesday delivery.

INTERNATIONAL DELIVERY

Mainland Europe (including Channel Islands): The standard shipping charge is £12.50, but is subject to change. Current delivery rates are visible on the checkout.

Rest of the World: The standard shipping charge is £25 for up to 2 pairs and increases if the customer orders more, which will then be calculated at time of placing order based on weight & delivery location.

Goods ordered through this website can be delivered to the following countries:

Argentina, Australia, Bahamas, Bangladesh, Bulgaria, Brazil, Canada, Cayman Islands, China, Croatia, Cyprus, Czech Republic, Egypt, Spain, Estonia, Jersey, Guernsey, Isle Of Man, Gibraltar, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Lithuania, Latvia, Malaysia, Malta, Mauritius, Mexico, Morocco , New Zealand, Pakistan, Philippines, Poland, Portugal, Romania, Russia (Mosocow and St Petersburg only) , Saudi Arabia, Singapore, Sri Lanka, Slovakia, Slovenia, South Korea, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, Vietnam.

South Africa

We have negotiated a preferencial rate for shipping to South Africa of £10 rather than £25.

Please note:

i. Although it is our goal to deliver within the above mentioned lead times, delivery dates are not guaranteed as shipments are handled by third parties.

ii. Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorization.

iii. Orders will be processed in accordance with the Terms and Conditions of Sale.

iv. We are unable to redirect orders once your order has been placed.

v. The recipient may have to pay local taxes or other charges/import duties.

Taxes & Duties

Taxes and duties are applicable depending on your shipping destination and the customer shall be liable for paying all duties & taxes on the shipment.

Some countries are excluded because a thorough distribution network already exists locally. If you have not been directed to the website of a local distributor, and your country is not listed above, our dedicated customer services team will be happy to provide you with contact details for your local supplier of our Rainbow Club collections. Telephone no: ++44 1392 207030 / enquiries@rainbowclub.co.uk.

Please also note that we currently do not ship to PO Boxes

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Return Policies

To return goods for a refund or an exchange, please note the following:

Returns for full priced items will be accepted within 28 days of receipt of your order and within 7 days for all sales items.

We will then refund your purchase within 14 working days of receiving the returned goods or proof that the order has been returned.

Any items returned to us must be in their original sold condition and where possible in their original packaging with all tags attached. If they are not, we may be unable to accept them and offer a refund.

Please complete the returns form in full and return to:

Rainbow Club Returns Department
3 Hennock Court
Hennock Road East
Marsh Barton
Exeter
Devon
EX2 8RU

We cannot accept liability for any returns lost or damaged in transit, therefore we strongly recommend that when returning items, a recorded delivery service is used at all times and that you please retain your proof of posting.

Please note we do not offer free returns. If your exchange request is urgent, we would recommend that you return the original order to us for refund, and place and pay for a new order on the website. This will ensure the quickest exchange time both within the UK and overseas.

We recommend the following courier options for returning goods:

By Collect Plus

Collect Plus

For a low cost return you can return your goods via Collect+ - please visit www.collectplus.co.uk/rainbowclub to create your returns label, then drop your parcel at the nearest participating collection point and obtain a proof of postage. Please include the completed Rainbow Club returns form or cover note so we know the reason for return, your name and contact details.

Please note that we cannot accept responsibility for goods lost in transit, so please do obtain a proof of postage. Parcels typically take 3-5 working days to arrive and refunds and exchanges will be processed within 7 working days of us receiving your return, at which point a confirmation email will be sent.

For this service, parcels must not weigh more than 10 kilograms nor exceed dimensions of 50cm x 50cm x 60cm

By Post

Goods can also be returned via Royal Mail or your preferred courier.

If in the unlikely event your item is faulty, please email our customer service team at enquiries@rainbowclub.co.uk. Please return the item clearly stating the fault and include proof of purchase. We will endeavour to replace your item but if unable to do so, we may offer an alternative or a refund if the item is found to be faulty.

 

Customer Services - We Can Help You With Your Return

Email us: enquiries@rainbowclub.co.uk
Call us: +44 (0)1392 207030
Write to us: Rainbow Club Customer Services, 3 Hennock Court, Hennock Road, Marsh Barton Industrial Estate, Exeter, Devon, EX2 8RU, UK.