Delivery & Returns
TERMS AND CONDITIONS FOR DELIVERY OF GOODS
All goods are shipped from our warehouse in Exeter, Devon (United Kingdom) and any returns will need to be sent back to this same location.
Delivery is by standard courier during normal business hours, Monday to Friday (excluding Public Holidays) and delivered within approximately 2 working days but can take up to 7 during peak periods. Rainbow Club endeauvours to dispatch all orders received before 1pm GMT on the same day. Orders received after 1pm GMT will be dispatched the next business day.
If you choose the Express Delivery option and place your order before 1pm Monday to Thursday (excluding Public Holidays), orders will be delivered on a Next Day Service. Any orders placed before 1pm on Friday will be delivered on the following Monday and any orders placed after this and over the weekend shall be dispatched on the Monday for a Tuesday delivery.
i. Although it is our goal to deliver within the above mentioned lead times, delivery dates are not guaranteed as shipments are handled by third parties.
ii. Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorization.
iii. Orders will be processed in accordance with the Terms and Conditions of Sale.
iv. We are unable to redirect orders once your order has been placed.
Delivery charges apply to your Order based on the type of delivery:
United Kingdom (including Isle of Man & Northern Ireland): Free Standard Shipping up to 4 items; 5 items or more will need to be sent on an Express Shipping option at a cost of £7.25.
Mainland Europe (including Channel Islands): The standard shipping charge is £12.50, but is subject to change. Current delivery rates are visible on the checkout.
Rest of the World: The standard shipping charge is £25 for up to 2 pairs and increases if the customer orders more, which will then be calculated at time of placing order based on weight & delivery location.
TAXES & DUTIES
Taxes and duties are applicable depending on your shipping destination and the customer shall be liable for paying all duties & taxes on the shipment.
WHERE AND WHEN DO WE DELIVER
Goods ordered through this website can be delivered to the following countries:
Isle Of Man
Some countries are excluded because a thorough distribution network already exists locally. If you have not been directed to the website of a local distributor, and your country is not listed above, our dedicated customer services team will be happy to provide you with contact details for your local supplier of our Rainbow Club collections. Telephone no: ++44 1392 207030 / firstname.lastname@example.org.
Please also note that we currently do not ship to PO Boxes
While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you’ll need to follow the instructions set out below.
You have the right to cancel your contract within 28 days of receipt of the goods. If you are unable to return the goods to us before the 28 day period has expired you need to notify us of your intention to cancel, always within the 28 day period. To do so, simply email email@example.com or write to us at Rainbow Club Customer Services, 3 Hennock Court, Hennock Road, Marsh Barton Industrial Estate, Exeter, Devon, EX2 8RU, UK.
You must return the goods to us in their original condition within 28 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 28 days of receipt of the goods).
We will then refund your purchase within 14 days of receiving the returned goods or proof that the order has been returned, whichever is earlier. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them.
1. Write the corresponding letter into the ‘Return Code’ column against the relevant item on the delivery note that came with your order.
2. Then within 28 days after the date on which you told us that you wished to cancel your purchase (or, if you have not told us that you wish to cancel, within 28 days of the date of receipt of the goods) send the goods you wish to return along with the delivery note to:
Rainbow Club Returns Department
3 Hennock Court
Marsh Barton Industrial Estate
Exeter, Devon, EX2 8RU
You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.
If you need some help or have any questions please contact our Customer Services department who are more than happy to help.
As long as any goods you send back to us are in their original condition, we will refund your purchase within 14 days of receiving your package or proof that the order has been returned.
We are happy to provide free exchanges for all UK Mainland purchases.
If a standard delivery option is not available for required address, whether within the UK or abroad, we may contact you requesting further payment.
If your exchange request is urgent we would recommend that you return the original order to us for refund, and place a new order on the website as normal. This will ensure the quickest turn around time both within the UK and abroad.
Customer Services - We Can Help You With Your Return
Email us: firstname.lastname@example.org
Call us: +44 (0)1392 207030
Write to us: Rainbow Club Customer Services, 3 Hennock Court, Hennock Road, Marsh Barton Industrial Estate, Exeter, Devon, EX2 8RU, UK.