Frequently Asked Questions
What is your returns policy?
As long as your shoes and accessories are in there original condition, you can send them back to us for an exchange or refund up 28 days after purchase.
We do not offer free returns, however we do offer an easy, low cost service through Collect+ - you can return up to 10 pairs of shoes (60x50x50cm 10kg box) for just £4.60. Please visit www.collectplus.co.uk/rainbowclub to create your returns label.
To read our full returns policy please click here.
Do you offer a wide fit collection?
We offer an EEE standard fitting - you can find our + Fit Bliss collection when refining your search.
Can I try before I buy?
If you would like to try on our styles before making a purchase, you can visit your nearest stockists who have a selection of our collections in store – you can also order your ivory or dyed shoes through our stockists.
To find your nearest Rainbow Club supplier please click on our Stockist page.
Do you have a catalogue?
Yes, you can order our latest catalogue by clicking here – it’s completely free of charge!
What is ‘The Colour Studio’?
Rainbow Club pioneered the art of hand colouring satin footwear in 1986 and we remain the only producers in the world to guarantee our work, today we remain the original and the best.
At our in-house Colour Studio set in the heart of Devon, our experts can hand dye any of our dyeable shoes and accessories to any shade you desire.
To use our hand colouring service, you will need to purchase our Colour Pack.
What is considered a suitable colour swatch?
When sending your shoes and accessories to us for hand colouring, we require a material colour swatch which needs to be at least 5 cm x 5 cm.
If you unfortunately do not have a fabric swatch, we can accept cotton reels as well as garments such as fascinators, hats, dresses, belts, fabric buttons, dress straps, sashes and even shoes and handbags –so long as the garment is made of fabric material and NOT made from paper, plastic, leather or suede.
When sending in a two-tone fabric, please ensure you state which colour tone you would like us to dye your shoes and accessories to – this will ensure there are no delays with your order.
How long does the Colour Studio’s dyeing service take?
Our hand colouring service takes 10+ working days from receipt of order at Rainbow Club.
Can you re-dye my shoes after they have been previously dyed?
Unfortunately we cannot offer this service as once dyed, all our products are spray protected as standard to set the colour. We we use an environmentally friendly water based dye, which cannot be dyed over the spray protection.
Do I need a colour pack for each item I want dyed?
When purchasing a colour pack, you will need to buy one pack per item you wish to have dyed. For example, if you would like 2 pairs of shoes dyed and a handbag, you will need to order 2 Shoe Colour Packs and 1 Handbag/Shoe Clip Colour Pack – you will however only need to send in one swatch for your order.
Do you dye non Rainbow Club shoes?
Unfortunately we can only guarantee the dye on our own shoes so we do not accept other brands.
I’m newly engaged and don’t know where to start with wedding plans – can you help?
We can help! We have created a downloadable Wedding checklist, this features everything you need to know about organising your big day!
If you have any further questions, please do not hesitate to contact our dedicated Customer Service team who will be happy to help.
01392 207030 / email@example.com