Rainbow Club Careers

Customer Service Advisor - Full-time

Working week
8.15am - 5.00pm Monday to Friday Total hours per week: 38.75 (Full-time)

Possible start date
ASAP

Key Tasks:

  • Supporting online and wholesale customers through multiple channels in a positive and customer focused manner – predominately by telephone & email, occasionally in person
  • Resolving customer complaints received directly using a flexible and pro-active approach to ensure high levels of customer satisfaction
  • Supporting wholesale customers in resolving complaints from their customers
  • Providing sales support for customers purchasing directly from our website – basic technical support, advice on navigating site, terms and conditions etc.
  • Providing pre-sales advice – product advice, style, fit, function etc, in a friendly approach whilst still focused on maximising sales
  • Processing card payments whilst complying with data protection and card industry standards
  • Accurately processing customer orders onto order system
  • Processing refunds/exchanges
  • Liaising effectively with other departments and external providers to ensure a smooth customer journey
  • Maintain harmonious relations with customers and staff and show a polite and professional attitude at all times

To apply for this role please send your CV and covering letter via email to careers@rainbowclub.co.uk



From time to time we have new openings to join our exciting and dynamic team here at Rainbow Club.

Job roles from Customer Services to Sales to Design and Technical, we pride ourselves in offering the best service possible to all our stockists and customers.

Please check back regularly for vacancies, or if you would like us to keep your CV on file, please email us at careers@rainbowclub.co.uk



Customer Service Advisor - Part-time

Working week
Flexible Start and Finish times - Monday to Friday Total hours per week: 21 (Part-time) 4.25 hours per day

Possible start date
ASAP

Key Tasks:

  • Supporting online and wholesale customers through multiple channels in a positive and customer focused manner – predominately by telephone & email, occasionally in person
  • Resolving customer complaints received directly using a flexible and pro-active approach to ensure high levels of customer satisfaction
  • Supporting wholesale customers in resolving complaints from their customers
  • Providing sales support for customers purchasing directly from our website – basic technical support, advice on navigating site, terms and conditions etc.
  • Providing pre-sales advice – product advice, style, fit, function etc, in a friendly approach whilst still focused on maximising sales
  • Processing card payments whilst complying with data protection and card industry standards
  • Accurately processing customer orders onto order system
  • Processing refunds/exchanges
  • Liaising effectively with other departments and external providers to ensure a smooth customer journey
  • Maintain harmonious relations with customers and staff and show a polite and professional attitude at all times

To apply for this role please send your CV and covering letter via email to careers@rainbowclub.co.uk



From time to time we have new openings to join our exciting and dynamic team here at Rainbow Club.

Job roles from Customer Services to Sales to Design and Technical, we pride ourselves in offering the best service possible to all our stockists and customers.

Please check back regularly for vacancies, or if you would like us to keep your CV on file, please email us at careers@rainbowclub.co.uk