What is your returns policy?
As long as your shoes and accessories are in their original condition, you can send them back to us for an exchange or refund up 28 days after purchasing online
We do not offer free returns; however we do offer an easy, low cost service through Collect+ - you can return up to 10 pairs of shoes (60x50x50cm 10kg box) for just £4.60. Please visit www.collectplus.co.uk/rainbowclub to create your returns label.
To read our full returns policy please click here.
Can I try before I buy?
If you would like to try on our styles before making a purchase, you can visit your nearest stockists who have a selection of our collections in store – you can also order your ivory or dyed shoes through our stockists.
To find your nearest Rainbow Club supplier please click on our Stockist page.
How does paying with Klarna work?
At the checkout there you will be given the option of paying with Klarna. We offer two payment options with this service, you can shoose either 'Pay Later in 3 interest-free instalments' or 'Pay later in 30 days'
For more information about these payment options see our About Klarna page.
What is the best way to care for satin shoes?
Due to our dye being water based we strongly advise not cleaning any of our dyed products. You may however use a dry soft brush to help remove any dried mud from our shoes. Ivory Un-dyed satin may be wiped using a damp cloth with luke warm water. Do not use any type of detergent if wishing to have your items dyed. Do not rub too hard as the satin may split, due to its delicate nature.
Do you offer a wide fit collection?
We offer an EE standard fitting - you can find our + Fit collection here.
Do you offer a cleaning service?
Unfortunately, we do not offer a cleaning service
How do I Contact You?
If you have any further questions, please do not hesitate to contact our dedicated Customer Service team who will be happy to help.
Tel: 01392 207030 Monday to Friday 8:15am to 5pm
What is ‘The Colour Studio’?
Rainbow Club pioneered the art of hand colouring satin footwear in 1986 and we remain the only producers in the world to guarantee our work, today we remain the original and the best.
At our in-house Colour Studio set in the heart of Devon, our experts can hand dye any of our dyeable shoes and accessories to any shade you desire.
To use our hand colouring service, you will need to purchase our Colour Pack.
I can't find the colour chart online
Our colour chart featuring 280 colours is currently exclusively available in stores only. If you are looking to have your shoes dyed to Black, Navy, or you have seen a colour in store and have the reference number you can also use that.
What is considered a suitable colour swatch?
When sending your shoes and accessories to us for hand colouring, we require a material colour swatch which needs to be at least 5 cm x 5 cm.
If you unfortunately do not have a fabric swatch, we can accept cotton reels as well as garments such as fascinators, hats, dresses, belts, fabric buttons, dress straps, sashes and even shoes and handbags –so long as the garment is made of fabric material and NOT made from paper, plastic, leather or suede.
When sending in a two-tone fabric, please ensure you state which colour tone you would like us to dye your shoes and accessories to – this will ensure there are no delays with your order.
How long does the Colour Customisation service take?
Our hand colouring service takes up to 20 working days from receipt of order at Rainbow Club.
If you need your shoes and accessories to be returned quicker than this, we offer a priority service called 'Gold Service' which, for a small fee, ensures your shoes are dyed and returned to you within 8 working days of receipt of order. You can purchase this with your Colour Pack here.
How does the spray protection work?
All our dyed shoes and accessories are be spray protected before being dispatched to you, this spray protection preserves the colour but will not make them waterproof.
If you are wearing dyed shoes outdoors, or they are likely to come into contact with moisture or water, we highly recommend that you purchase our additional Extreme Spray Protection, which will add a high resistance to moisture, keeping your shoes in beautiful condition.
Can you re-dye my shoes after they have been previously dyed?
Unfortunately, we cannot offer this service as once dyed, all our products are spray protected as standard to set the colour. We use an environmentally friendly water-based dye, which cannot be dyed over the spray protection.
Do I need a colour pack for each item I want dyed?
When purchasing a colour pack, you will need to buy one pack per item you wish to have dyed. For example, if you would like 2 pairs of shoes dyed and a handbag, you will need to order 2 Shoe Colour Packs and 1 Handbag/Shoe Clip Colour Pack – you will however only need to send in one swatch for your order.
Do I need a colour swatch for each item I want dyed?
If you are having shoes and a handbag or shoe clip dyed to the same colour you can just send one colour swatch along with your 2 order forms from each of your colour packs - please just make it clear on the order forms so our colour studio is aware once the items arrive with us.
What is included in a Colour Pack?
Each Colour Pack contains a pre-paid returns bag for your shoes, handbag or accessories for UK Mainland and Northern Ireland postage (please note if you are outside the UK you will need to cover the return postage cost) as well as an order form for you to complete and attach your chosen colour swatch.
Do you dye non-Rainbow Club shoes?
Unfortunately, we can only guarantee the dye on our own shoes so we do not accept other brands.